Return Policy
STiL offers a 7 Day returns / exchange policy on full priced merchandise, provided that the garment is returned unworn and in its original state with all labels attached. If 7 days has passed since you received your order, we will no longer be able to offer you an exchange, refund, or credit.
You may return full price merchandise for a refund / exchange within 7 days of receiving your order. Please email [email protected] with your order number. Return shipping is at the cost and liability of the customer. Refunds (excluding shipping costs) will be made once the item has been received and inspected. You will be notified by email that we have received your returned item. We will also notify you of the approval or rejection of your return.
Should you wish to exchange a garment for a different size or style, please email [email protected] with your order number and we will get back to you to confirm availability. Once your item/s have been received by us, your desired item/s will be delivered to you at a service fee by the courier.
In the unlikely event of a manufacturing defect or that an item is damaged upon delivery the issue must be brought to our attention via email within 24 hours of receipt of goods. If the garment is confirmed defective, the defective garment must be returned to us in its original packaging, and we will send you a replacement. If you are not happy to receive a replacement of your damaged item / garment, we will give you a credit note, and alternative item / garment or a refund.
Shipping costs are non-refundable.
Delivery and Shipping
Free delivery over R1500 to major cities in South Africa, for Out Lying Areas, additional charges might apply.
Orders below R1500 will be subject to a courier fee of R200.00 for local deliveries.
You will be required to sign for delivery, please provide a daytime address where someone is able to receive the parcel and sign between 8.00am and 5.00pm.
We unfortunately do not deliver to P.O. Boxes.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
We aim to ensure that you receive your order as quickly as possible!
Once shipped, our usual delivery time is withing 2-3 business days.
Regional areas can take up to 4-5 business days.
Orders are processed and packed for shipping 5 days as week during trading hours.
Packages are not shipped nor delivered on weekends and local public holidays. Public holidays may affect delivery times.
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Undeliverable packages
Occasionally packages are returned to us undelivered.
Should this event take place every attempt will be made to contact you to make an arrangement for re-shipment.
Re-shipment costs are on the customer’s account for all charges.
Product Pricing and Availability
Price and availability are subject to change without notice. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
Terms of Services
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee, or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation- data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
Our Rights
We Reserve the Right to:
Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
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Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forums on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.?? The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.